Can anyone order from UKSM Trade?
Sorry, we are strictly trade only. If you are a trade customer you can apply fo an account online by filling out our application form. Once we have verified that you are a genuine business we will give you access to our price list allowing you to view prices and place an order.
How do I apply for an account?
Please visit this page to find out how to apply https://www.uksmtrade.co.uk/trade-application/
How do I pay for my order?
We offer various ways for you to pay for your order including card payment, apple pay, google pay, online banking and BACS. We currently support the folling card schemes including MasterCard, Visa, Maestro, Visa Electron and Visa Delta. Please ensure that the billing address entered on your order matches the address the payment card is registered to. Should you have any problems paying for your order please give our customer service team a call on 0116 230 4291
Can I pay by American Express?
Sorry, we do not accept payment by American Express.
If I place an order today, when will I receive it?
We have different delivery options available according to how urgent your order is, including a next day delivery option. If you place your order before our cut off and have requested a next day delivery, then your order will be delivered on the next working day (Monday - Friday). If you have selected the standard delivery option, your order will be delivered within our current standard delivery timescale. Deliveries to International Destinations as well as Northern Ireland, Scottish Highlands and any UK Islands may take longer to deliver. Please see our delivery page for more up to date information.
When will you dispatch my order?
Once payment has cleared, we aim to dispatch your order within 1-2 working days (Monday - Friday).
Do you offer dropshipping?
Unfortunately we do not offer dropshipping on UKSM Trade. However we do have a sister site, www.dropshipmall.co.uk which will cater for all your dropshipping needs.
Who will deliver my order?
We use several different delivery services depending on the goods ordered and your location. For more information on delivery speeds and couriers, please visit our delivery page
Will my order require a signature?
If your order is sent using a parcel courier (for larger orders), then we will require a signature upon delivery. If there is no one available to accept the delivery a calling card will be left, allowing you to re-arrange the delivery for a more appropriate time.
What time will my delivery be made?
Most of our deliveries will be made between 8am and 6pm, Monday to Friday (excluding bank holidays). For an additional cost, we also offer a Saturday and Sunday service as well as an express morning service. For further information on these services please visit our delivery page.
Do you offer a Saturday delivery service?
Yes, for an additional cost we can offer delivery on a Saturday. For pricing and further information on this please view our delivery page.
Will you provide tracking information?
If tracking information is made available by our courier, we will made it available to you via the account page of our website. To access this, you will need to log in using your email address and password setup during the checkout process.
Am I able to return my order?
Please visit our changes & returns page for full details on our returns policy
Can I add to my order once it has been placed?
We cannot guarantee any order amendments after the order has been placed but please visit our changes & returns page for more information here